
Executive Leader of Organizational Efficiency
2 weeks ago
Job Title: Director of Operational Excellence
Key responsibilities include strengthening internal systems, ensuring operational efficiency and supporting compliance across the organization.
- Organizational Systems & SOPs
- Develop and maintain Standard Operating Procedures to improve clarity, accountability and operational consistency.
- Implement and train teams on SOPs.
- CRM & Knowledge Management
- Manage a tailored CRM model for relationship management needs.
- Oversee knowledge management systems and digital infrastructure.
- Governance, Compliance & Secretarial Support
- Support corporate secretarial matters, including board documentation and statutory records.
- Coordinate with auditors and advisors for annual audits and tax-related matters.
- Financial Planning & Budgeting
- Collaborate on annual budget planning, tracking expenditures and preparing financial summaries.
- Ensure financial records align with operational and reporting requirements.
- Program Operations Support
- Support Programs teams in grant disbursement, vendor payments and contract tracking.
- Ensure financial and administrative documentation is complete and accurate.
Your Profile:
- A minimum of 8 years experience in operations, finance or administration.
- Strong understanding of internal systems design, organizational workflows and compliance processes.
- Experience with budgeting processes, financial reporting and external audit coordination.
- Proficiency in digital tools including Microsoft Excel, SharePoint and CRM platforms.
- Detail-oriented with strong documentation, coordination and follow-up skills.
- Ability to work independently while coordinating across multiple teams and functions.
- Strong communication skills and a collaborative, problem-solving mindset.
- Alignment with the organization's mission and values-driven, impact-focused work.
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