Medical Instrument Integration Specialist

7 days ago

Singapore beBeeInstrumentation Full time $90,000 - $120,000
About the Role

This is a critical position that requires an expert in medical instrument integration to work with our clients across APAC countries. As a primary contact, you will be responsible for onsite instrument and assay integration, training, and troubleshooting, as well as document information into our complaint handling system.

Main Responsibilities
  • Support new instrument and assay implementations across APAC
  • Perform on-site assay investigation, troubleshooting, and study planning and execution
  • Design, conduct, and lead advanced validation/verification studies; provide technical leadership
  • Establish criteria and technical standards for excellence; anticipate, recognize, and resolve technical problems; identify new directions for validation and verification
  • Work closely within cross-functional teams to resolve complex assay issues
  • Monitor instrument performance and assay trending issues via available tools
  • Work with implementation project managers as technical lead to execute project plan across customer systems
  • Assist customers with meeting their regulatory and validation requirements
  • Provide appropriate training for the customer on the newly installed instrument
  • Manage the integration process to meet customer expectations and timeline
  • Conduct a thorough exit interview to present integration results and secure customer buy-in
Requirements
  • Expertise in medical instrument integration and assay troubleshooting
  • Strong technical leadership and problem-solving skills
  • Ability to work independently and collaboratively within cross-functional teams
  • Excellent communication and documentation skills
  • Experience working with international customers and cross-cultural teams
Benefits

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional service to our clients, and we are looking for someone who shares this commitment.

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