Client Service Manager

1 month ago

Singapore HSBC Full time
Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Client Service Manager.

Principal Responsibilities
  • Ensure services agreed are provided to the client within the Operating Memorandum. Where this cannot be delivered via a normal operational service, a bespoke service may be required and managed by way of a bespoke Service Level Agreement
  • Ensure that client enquiries are responded to in a polite and timely manner and monitor completeness and accuracy to drive service improvement
  • To co-ordinate the negotiation and business agreement of new/bespoke client service requests
  • Ensure bespoke client reporting and management information is delivered as agreed with the client
  • Work in close co-ordination with internal stakeholders to ensure smooth service management and proactive management of client issues and requirements
  • Ensure full understanding of clients and their operating model
  • Ensure full understanding of client’s needs and requirements and develop a suitable service plan to selected clients base
  • Understand the external regulatory environment and compliance issues
  • Reviewing, analysing and sharing with clients, the impact of regulatory changes
  • Understand client requirement and convey information / message for resolution in efficient & effective manner
  • Builds trusting relationships with internal and external clients
Requirements
  • Sound knowledge of the securities industry and global market infrastructure and ongoing developments. Understanding of some of the SSV products such as accounting, valuation, global custody, banking services and administration of unit trusts and mutual funds
  • Excellent written and spoken English. Other languages may be desirable, depending on market
  • Strong interpersonal, analytical, problem solving, decision making skills and a team player
  • Personal qualities will include; diplomacy, integrity and leadership skills
  • Strong communication skills, both verbally and in writing, complimented with excellent PC skills
  • Able to coordinate a variety of initiatives in a complex and constantly changing environment
  • Able to work in a pressurised environment and manage priorities effectively
To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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