Client Service Manager
2 months ago
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Major Duties :1. Tracks IOO service and delivery results against service level descriptions, monitoring service and delivery through client reviews, internal and external surveys, specific client feedback, consultant feedback.
2. Maintains IOO service and delivery issues log, drives accountability and closure of issues in a timely manner.
3. Provides appropriate escalation of service & delivery and other relevant issues and opportunities to CSDMs, IOO operations and/or internal stakeholders.
4. Carries out complex activities with significant financial, client, and/or internal business impact
5. May have direct interaction with committees and/or Senior Management
6. Able to serve as a key subject matter expert and mentor to other more junior level employees
7. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
8. More technically sound in area of expertise and has broader knowledge of other areas
9. Delivers a work product that requires less revision
10. Able to facilitate discussions and reach decisions
Knowledge :Excellent oral and written communication skills are required
Functional / Industry Knowledge is required
Analytical and problem solving skills are required / preferred
Technical skills / systems knowledge (e.g. Peoplesoft) is required / preferred
Experience :A College or University degree and/or some relevant work experience is preferred.
Related Industry qualification (e.g. ACCA) / or studying towards, is preferred
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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