Director, Incident Management

Roles & ResponsibilitiesThe Incident Manager is to closely monitor our client’s websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients.When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director,...

Roles & ResponsibilitiesResponsibilities:Incident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed...

Incident Management RoleAs an Incident Management Specialist at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD, you will be responsible for coordinating efforts across L2 and L3 support teams to ensure timely incident resolution. This involves escalating cases involving process failures that delay resolution or result in SLA breaches, attending regular...

Job Title: Incident Management SpecialistCompany Overview:Mizuho Bank is a leading financial institution with a presence in Singapore for over 40 years. We provide a wide range of banking services to our customers, including corporate finance, trade finance, cash management, and more.Job Summary:We are seeking an experienced Incident Management Specialist to...

Job SummaryAs a seasoned IT Incident Management Specialist at Mizuho Bank, you will play a critical role in ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems. Your expertise in minimizing the impact of incidents on business operations and maintaining high levels of service availability will be invaluable...

Incident Handler ManagerAs a key member of our team, the Incident Handler Manager plays a crucial role in ensuring the swift resolution of technology incidents that impact our customers. This position involves overseeing incident management processes, collaborating with support teams, and conducting post-incident reviews to identify root causes and implement...

Roles & ResponsibilitiesJob description:Incident Management: Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed promptly. Generate periodic service reports...

Roles & ResponsibilitiesIncident Handler ManagerJob posting done by Sheralynn Tjioe, Technology Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.comOur Client is a leading stable firm.The Incident Handler Manager is a key role responsible for overseeing technology incidents that affect customers, ensuring quick resolutions and clear communication...

Incident Handler Manager Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting Email: sr@kerryconsulting.com Our Client is a leading stable firm. The Incident Handler Manager is a key role responsible for overseeing technology incidents that affect customers, ensuring quick resolutions and clear communication with...

Roles & ResponsibilitiesIncident Manager (IT Incident, Problem Management/ Central/ Attractive Bonus)• Location: Central Area• 5 Days work week• Permanent Role• Salary (commensurates with experience) + Attractive Bonus & BenefitsResponsibility: Lead the response to major incidents by coordinating across IT teams and ensuring timely resolution. Act...

Roles & ResponsibilitiesAbout JP MorganChase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with $2.6 trillion in assets and operations worldwide.As a Chase contract employee, you’ll be part of a company that makes a real difference every day for our customers, our...

IT Incident Management LeadPosted by Sheralynn Tjioe, Technology Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.com Client Overview:Our client is a prominent and stable player in the financial sector. Role Summary:We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that...

Roles & ResponsibilitiesIT Incident Management LeadPosted by Sheralynn Tjioe, Technology Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.comClient Overview:Our client is a prominent and stable player in the financial sector.Role Summary:We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is...

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

Roles & ResponsibilitiesIncident Manager – 2 Years Contract (Renewable & Convertible) - SingaporeWe are seeking an experienced Incident Manager to join our team on a 2-year contract, with the potential for renewal or conversion to a permanent role. In this position, you will play a critical role in managing incidents, ensuring swift resolution, and...

Roles & ResponsibilitiesIncident Management: Quickly drive incidents to resolution. Coordinate efforts across L2 and L3 support teams for timely incident resolution. Escalate cases involving process failures that delay resolution or result in SLA breaches. Attend regular incident review meetings to ensure open incidents are addressed promptly. Generate...

Roles & ResponsibilitiesResponsibilities: Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment Manage Major Incidents including management of customer & internal communications, management of internal and external...

Key ResponsibilitiesDrive swift incident resolution and coordinate with L2/L3 support teams to ensure seamless service delivery.Elevate cases to prevent SLA breaches and minimize downtime.Participate in regular incident review meetings and generate periodic service reports for stakeholders to foster transparency.Analyze incident trends and monitor Incident...

Job SummaryMizuho Bank is seeking a skilled IT Incident Management Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the timely resolution of IT incidents reported by users or detected through monitoring systems.Key Responsibilities:Investigate and analyze incidents to determine their root cause and...

Job Title: Incident Resolution SpecialistAt SCIENTE INTERNATIONAL PTE. LTD., we are seeking an Incident Resolution Specialist to join our team. This role is responsible for overseeing the incident management process to ensure that incidents are promptly addressed and resolved.The ideal candidate will have a strong analytical mindset, excellent communication...