Airfreight Operations Coordinator

1 month ago

Changi, Singapore B&H Worldwide Full time

Job Title: Airfreight Operations Coordinator
Line Manager: Operations Supervisor
Location: Singapore
Conditions: Full Time (Monday to Friday + Alternative Saturday)

Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential. The key objective of this role is to work within the Operations team, to ensure the smooth running of all aspects of operations, whilst providing excellent customer service at all times.

Main Role Accountabilities:

General Duties:

1. Customer Service, attending calls and promptly response e-mail correspondence.
2. Booking, Execution of AWB and declaring Tradnet permits
3. Responsible for all import & export shipments.
4. Able to expedite on AOG (Aircraft on ground) shipment process.
5. Able to handle Logistics & 3rd party Inventory shipments.
6. Ensure the shipment is done in accordance with requirements and the expected schedule.
7. Updating shipment status on the In-house Online Tracking system.
8. Respond to operational staff/customer queries.
9. Deal with Inventory requirements, logging incoming and outgoing shipments that are stored in our warehouse.
10. Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport laws and procedures and restrictions.
11. Liaise with Operations Supervisor to identify any changes in work instructions and/or processes where appropriate, thus providing reliant handling of Cargo/Goods.
12. To undertake duties in accordance with defined processes and work instructions.

Customer Focus:

1. Be polite and respond positively at all times to customers/colleagues.
2. Respond to operational staff/customer queries.
3. Wear your company identity card at all times.
4. ​Personal Compliance/Health & Safety
5. Adhere to health and safety policy, and other requirements relating to the care of equipment.
6. Be aware of the standards expected in respect of the job, attendance, timekeeping and behaviour and the standards set out in the handbook and the HR Policy Manual.
7. Adhere to the company Health and Safety Policy, Dress Code policy.
8. Make sure you understand and adhere to any existing policy changes or any new policies.

​Personal Development

1. Complete annual appraisals in line with B&H standards with the Line Manager.
2. Ensure all mandatory training is completed within the required time frames and refresher courses are completed prior to the expiry date.

Personal Attributes

1. Customer focussed
2. Flexible
3. Attention to detail

Key Skills and Attributes

1. Work proactively using your own initiative.
2. Proven communication skills both written and verbal.
3. Computer literate

Qualifications and Experience

1. Experience at least one year in Export or Import Airfreight operations.
2. Day Shift Duty from 7am to 4 pm or 10am to 7pm (weekly rotation).


About Us

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate, and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe, and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential.

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