Baazar Online and E-commerce sales assistant
4 weeks ago
Work Hours:
Saturday to Sunday, 9:00 AM to 4:00 PM
Key Responsibilities:
1. Customer Engagement & Order Management:
* Proactively reach out to Baazar's customers daily via phone, WhatsApp, or email to take and confirm their orders. Confirm Payment confirmation and generate orders on the Baazar Online App.
* Respond promptly to customer queries, including delivery timelines, product availability, and special requests.
* Offer product alternatives and provide product images as requested by customers.
2. Delivery Coordination:
* Plan and optimize daily delivery routes and schedules to ensure timely and efficient deliveries.
* Coordinate with 3rd-party delivery platforms like Deliveroo, Panda Mart, and others for external deliveries.
* Monitor delivery progress and address customer inquiries or issues related to deliveries.
3. Inventory Management:
* Update the online store inventory regularly to ensure accurate stock information.
* Flag and report out-of-stock items to the in-store team to facilitate restocking.
4. Customer Support & Problem-Solving:
* Address customer complaints or issues with professionalism, ensuring a positive resolution.
* Build strong customer relationships with a polite, outgoing, and approachable demeanor.
5. Sales & Upselling:
* Use strong sales skills to upsell products, introduce promotions, and suggest complementary items to customers.
* Share updates on new arrivals, special offers, and seasonal products with customers to drive sales.
6. Team Collaboration:
* Work closely with in-store staff and the merchandising team to maintain a seamless customer experience.
* Communicate customer feedback, sales performance, and operational challenges to the management team.
7. Process Improvement:
* Identify and recommend improvements for online operations and customer engagement processes.
* Stay updated on best practices for e-commerce, delivery logistics, and customer service.
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