Customer Relations Officer

2 weeks ago


Singapore Oaktree Consulting Full time

Duties

. Respond to all incoming calls regarding the customers' issues especially relating to termination requests and turn them into contract renewal.

. Answer all incoming calls promptly and effectively in an efficient and professional manner.

. Document all calls and actions taken into system ensuring that all updates and amendments are accurate.

. Follow through and take ownership on all queries from customer where possible.

. Work towards KPI set by Leader.

. Able to work unsupervised and maintain professionalism.

. Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.

. Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

. 1-2 years' relevant experience within a call centre working environment in banks / telcos preferred

. Min. Nitec in office administration

. Experience with Microsoft Office and able to demonstrate diligence and meticulous traits

. Possess customer centric qualities

. Good interpersonal & phone communication skills.

. Bilingual in English and Mandarin (due to high volume of Mandarin speaking account holders)

. Able to commence work on short notice

. Strong understanding how subscriber life cycle works

. Passion in learning new skills, product, technical knowledge

. Shows tenacity in finishing, especially in the face of resistance

. Pursues everything with energy, drive, and a need to finish

. Strong team player with strong teamwork capability

Please submit your LATEST resumes to [HIDDEN TEXT] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544



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