Customer Relations Executive
2 weeks ago
- Provide quality customer service to customers over the phone or email
- Able to listen and understand the need of customers.
- Calling from available database of existing clients or new clients with interest
- Attend to customer enquiries
- Identify and assess customer’s needs
- Schedule appointments for customers
- Reminder to new customers for appointment through calls/SMSs
- Build sustainable relationships of trust through open and interactive communication
- Meet personal sales targets and call handling quotas
- Handling of inquiries, complaints and feedback
- Generation of daily reports
- Liaison with Branch Managers on turn ups
- Other ad hoc admin duties as and when required
Requirements
- Strong communication & interpersonal skills
- Patient individual with attention to details
- Motivated and customer service oriented
- Able to converse in English and Mandarin (to answer Chinese-speaking enquiries)
- Preferably with minimum 2 years related experience in beauty /retail industry
- Able to start work immediately or within a short notice
Benefit
- Basic + High Commission + Incentive
- Competitive salary and benefits package.
- Office Environment
- 5-day workweek (able to work at least 1 weekend per week)
- Working hours from 10am - 7pm
- Work location: Sin Ming Lane
Tell employers what skills you have
Customer Service Oriented
Microsoft Office
Telemarketing
Interpersonal Skills
Good Communication Skills
Attention to Details
Customer Satisfaction
Team Player
Customer Service
Customer Relations
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