Senior / Executive, Customer Relations & Community Engagement (Buses)

3 weeks ago


Singapore Smrt Buses Ltd. Full time

As a Senior Executive / Executive in Customer Relations and Community Engagement, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to:

  • Analysing customer feedback and collaborating with stakeholders to elevate customer satisfaction by addressing commuter concerns and enhancing journey experiences.
  • Cultivating positive relationships with community members and educational institutions.
  • Spearheading community engagement initiatives through meticulous planning and execution of events like learning journey, roadshows and festivities.
  • Engaging with stakeholders across all levels to nurture community bonds and advocate for inclusivity.
  • Developing and implementing awards programs to recognize staff members who excel in customer relations and community engagement, fostering a culture of appreciation and excellence within the organization.
  • Training of frontliners in Service Excellence.

Requirements

  • Degree in Mass Communication, Public Relations, Marketing, Business or relevant field.
  • At least 2 years of experience in community relations, corporate communication and engagement or operations management will be preferred.
  • Good written and oral communication skills liaising with government agencies and/or community organisations.
  • Possess ability to function at a high level in a team setting or as an individual contributor.
  • Good interpersonal and analytical skills, proven project management ability, resourceful and proactive.

Skills

  • Independent, able to work under pressure and multi-task.
  • Excellent planning and organizational abilities.
  • Self-motivated, proactive, and meticulous.
  • Proficiency in English and Chinese to produce communications material in both languages.
  • Willingness to work overtime and weekends, when required.
  • Proficiency in Microsoft Office, PowerBI, and Adobe Illustrator preferred.
  • Strong public presentation skills will be advantageous.


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