Senior / Executive, Customer Relations & Community Engagement (Buses)
3 weeks ago
As a Senior Executive / Executive in Customer Relations and Community Engagement, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to:
- Analysing customer feedback and collaborating with stakeholders to elevate customer satisfaction by addressing commuter concerns and enhancing journey experiences.
- Cultivating positive relationships with community members and educational institutions.
- Spearheading community engagement initiatives through meticulous planning and execution of events like learning journey, roadshows and festivities.
- Engaging with stakeholders across all levels to nurture community bonds and advocate for inclusivity.
- Developing and implementing awards programs to recognize staff members who excel in customer relations and community engagement, fostering a culture of appreciation and excellence within the organization.
- Training of frontliners in Service Excellence.
Requirements
- Degree in Mass Communication, Public Relations, Marketing, Business or relevant field.
- At least 2 years of experience in community relations, corporate communication and engagement or operations management will be preferred.
- Good written and oral communication skills liaising with government agencies and/or community organisations.
- Possess ability to function at a high level in a team setting or as an individual contributor.
- Good interpersonal and analytical skills, proven project management ability, resourceful and proactive.
Skills
- Independent, able to work under pressure and multi-task.
- Excellent planning and organizational abilities.
- Self-motivated, proactive, and meticulous.
- Proficiency in English and Chinese to produce communications material in both languages.
- Willingness to work overtime and weekends, when required.
- Proficiency in Microsoft Office, PowerBI, and Adobe Illustrator preferred.
- Strong public presentation skills will be advantageous.
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