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Customer Relations Executives
2 months ago
Job Description:
- Attend to walk-in customers
- Respond to customers' phone and email enquiries
- Handle student enrolment, refund matters
- Collection of course fees and handle day-end closing
- Handle complaints and provide appropriate solutions to customers
- Follow up with customers to resolve issues and concerns
- Maintain outlet stationery and pantry supplies
- Schedule classes for teachers
- Support daily centre operations
- Other administrative tasks
Requirement:
- Excellent people management and teamwork
- Pleasant working attitude
- Strong oral and written communication skills
- Attentive to details and meticulous in following up on customers' requests
- Experience with customer service will be an added bonus· Full coaching will be provided
Working Days and Hours:
· Tuesday to Sunday (5.5 days work week)
Tell employers what skills you have
Customer Service Oriented
Microsoft Office
Microsoft Excel
Written English
Reliability
Attentive
Attention to Detail
Communication Skills
Customer Focus
Microsoft Word
Customer Service
Customer Relations
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