Customer Relations Officer

3 weeks ago


Singapore Jointhire Singapore Pte Ltd Full time
Job Description

- Respond to all incoming calls regarding the customers' issues especially relating to termination requests and turn them into contract renewal.
- Answer all incoming calls promptly and effectively in an efficient and professional manner.
- Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
- Follow through and take ownership on all queries from customer where possible.
- Work towards KPI set by Leader.
- Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
- Other ad hoc duties assigned by the company

Job Requirements

- Having 1 - 2 years' relevant experience within a call center working environment in banks / telcos is preferred
- Minimum Nitec in office administration
- Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
- Possess customer centric qualities
- Good interpersonal & phone communication skills.
- Bilingual in English and Mandarin to liaise with Mandarin speaking account holders
- Able to work unsupervised and maintain professionalism
- Strong understanding how subscriber life cycle works
- Passion in learning new skills, product, technical knowledge
- Strong team player with strong teamwork capability

Compensation

- Location: Toh Guan Rd, Singapore
- Working hours: Monday - Friday, 8.30 to 5.30pm
- AWS
- Variable bonus



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