Customer Service Assistant/Executive X2
2 weeks ago
- Salary
3,500 SGD 4,000 SGD
- Industry
Logistic, Marine, Shipping
- Job Description
Our client is a Japanese Logistics company that focuses on the petrochemical industry. They are looking for a Customer Service (Assistant/Executive) to join their team. You will be responsible for all activities related to import/export support.
What you will be working on
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information on shipment status and addressing logistics-related queries.
- Investigate and resolve customer complaints or issues in collaboration with internal teams, particularly operations and warehouse.
- Ensure customer satisfaction by finding solutions that align with both customer and company needs.
- Process customer orders, ensuring accuracy and compliance with company policies, and coordinate with operations for timely delivery.
- Maintain meticulous records of customer interactions, transactions, and documentation, while actively identifying areas for process improvement and contributing to broader logistics enhancement initiatives.
- Requirement
What they are looking for
Must
- Diploma or Degree holder (preferably in Logistic related field)
- At least 3 years of Customer Service experience in the Logistics/Shipping industry.
- Must have strong knowledge and experience in import and export (Sea Freight Handling)
- Must have Knowledge of shipping-related documents (Custom Permit Declaration)
Preferable
- Experience in chemical-related products will be an advantage.
- Experience in the Forwarding industry - English Level
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- Other Language
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- Benefit
What they are offering
- AWS
- Variable Bonus (Depends on Company & Individual Performance)
- Annual Leave: 14 Days
- Medical Leave
- Panel Doctor
- Company Insurance
- Transport claimable (client visits) - Working Hour
8:30/9 AM 5:30/6 PM
- Holiday
-
- Job Function
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