Customer Service Assistant

4 weeks ago


Singapore Dnata Singapore Pte. Ltd. Full time

The Customer Services Assistant provides assistance to customers at check-in counters. He/she ensures that passengers' details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.

The Customer Services Assistant demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.

Duties and Responsibilities

  • Provide quality customer services
  • Service customers at the check-in counters
  • Verify passengers' identities at the gates
  • Verify information on travel documents, passports and/or visas
  • Provide support to special needs customers
  • Handle customer issues regarding irregular flight operations
  • Process customer documentation
  • Handle customer issues regarding automated check-in systems
  • Uphold safety and/or security standards
  • Interpret and follow individual safety and/or security standards in the workplace
  • Identify and report breaches of safety and/or security standards in the workplace

Requirements

  • Minimum GCE 5 'N' levels and above
  • Customer service experience preferred


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