New Business Account Strategist, Google Customer Solutions

2 weeks ago

Singapore Google Asia Pacific Pte. Ltd. Full time
PRODUCT AREA

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

The Customer Onboarding team operates like a Start-Up - 'Run It Like You Own It' mentality - to enable creativity thought-leadership with a self-management team practice.

In this role, you will provide consultative selling (upsell/pitch to our clients), account management, and work cross-functionally with our acquisitions, product, program, and same-store teams.

QualificationsJOB RESPONSIBILITIES
  • Manage AUNZ new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
  • Deliver on assigned customer goals while prioritizing and delivering a positive onboarding experience.
  • Work cross-functionally with sales, product, and program teams to deliver customer handovers.
  • Implement ways to improve customer relationships, share performance-enhancing suggestions, and promote other Google products.
  • Provide advice to help advertisers return on their investment by working with them in a consultative role.
MINIMUM QUALIFICATIONS
  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in the media account management or advertising industry.
  • Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
  • Ability to communicate in English fluently in order to collaborate with the English speaking customers.
PREFERRED QUALIFICATIONS
  • Experience in managing and customizing for a customer base.
  • Ability to take initiative and lead, motivate, and work well with others.
  • Ability to reach out to customers and assist them in adding value to their business.
  • Ability to multi-task and manage multiple projects with attention to detail.
  • Excellent creative thinking, problem-solving, and written and verbal communication skills.

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