Customer Engineer, Small/Medium Businesses, Google Cloud
2 weeks ago
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
JOB DESCRIPTIONThe Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
ADDITIONAL JOB DESCRIPTIONAs a Customer Engineer, you will be there to shape and execute technical business strategies, acting as a trusted advisor to our clients and helping them to realize maximum business value from Google Cloud. You will assist business Googlers by problem-solving key technical issues for our customers, while also liaising with the Product Marketing Management and Engineering teams to stay above industry trends and to create enhancements to Google Cloud products.
QualificationsJOB RESPONSIBILITIES- Work with account executives to explore opportunities from the technical perspective, and collaboratively set the opportunity pursuit strategy. Develop the strategy to resolve technical impediments and scoping out migration workloads.
- Take responsibility for technical aspects of solutions to include such activities as managing product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
- Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
- Work with Google Cloud products to demonstrate and prototype integrations in customer/partner environments.
- Prepare and deliver product messaging in an effort to highlight Google Cloud value proposition using techniques to include whiteboard and slide presentations, product demonstrations, white papers, trial management, and documents.
- Bachelor's degree in STEM fields (e.g., Computer Science, Information Systems, Management Information Systems) or equivalent practical experience.
- Experience serving in the capacity of a technical sales engineer in a cloud computing environment or equivalent experience in a customer-facing role.
- Experience with cloud computing concepts such as Big Data, Platform-as-a-Service and Infrastructure-as-a-Service (e.g., PaaS and IaaS) technologies.
- Ability to communicate in Korean and English fluently, to help support customers for the Korean market directly.
- Experience with big data and machine learning frameworks (e.g., Tensorflow, PyTorch, or scikit-learn), and implementing Machine Learning Operations at enterprise scale on cloud platforms.
- Experience in consulting, delivering technical presentations, leading discovery, and planning sessions with customers with scope and success criteria.
- Experience with compute infrastructure and networking concepts including routing, VPNs, load balancers, and firewalls.
- Experience in data and information management as it relates to big data trends and business challenges.
- Experience using and/or managing databases.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
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