Customer Service Associate

3 weeks ago


Singapore Recruit Express Pte Ltd Full time

We are hiring Customer Service Associate - 6 to 12 months contract

Job Description

  • Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
  • Ensure effective and timely follow-up as promised to customers.
  • Alert management of issues and concerns that require escalation for complete resolution.
  • Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
  • Work closely with stakeholders on the service request requirements.
  • Deliver service requests within stipulated service standards.
  • Undertake projects or other responsibilities as assigned

Requirements

  • Preferably 'A' Levels or Diploma holder with relevant working experience.
  • Good interpersonal and communication skills.
  • Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.
  • Possess a pleasant and cheerful disposition.
  • Meticulous and detailed-oriented.

Interested candidate, please sent your resume in MS Word format to

Philena Tan Jin Mei

Outsourcing Team

Recruit Express Pte Ltd (99C4599)

We regret that only shortlisted candidates will be notified.



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