Customer Service Associate

2 weeks ago


Singapore Explorer Academy Full time

Job Description:

  • Develop a strong understanding of the organisation's internal processes, academic programmes and services.
  • Act as a key consultant for parents of existing and prospective students who are considering taking up new subjects offering recommendations of our suitable academic programme to boost lead creation.
  • Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
  • Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
  • Collaborate with different teams to ensure the successful execution of client engagement
  • Improve processes to promote customer satisfaction and better efficiency in the organisation.
  • Develop new contacts and sales leads to reach sale targets.
  • Understand the competition and trends in the education industry to implement new sales strategies and initiative to boost leads and sales.

Requirement:

  • Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
  • Exceptional communication and interpersonal skills to build rapport and credibility with customers
  • Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
  • Strategic thinker with a keen eye for detail.
  • Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
  • Knowledge of and experience with CRM and customer relationship management (plus point)
  • Able to work 4 weekdays and 1 weekend.

Details

  • Onsite role based in Singapore
  • 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
  • Weekday: 12-9pm
  • Weekend: 9-6pm
  • Remuneration: $2600 - $3300


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