Service Sales Manager

2 weeks ago


Singapore Randstad Pte Ltd Full time

about the company

Our client is a leading logistics, supply chain and storage solutions provider, which offers material handling solutions, automatic systems, etc in the intralogistics industry. They're looking for a highly reliable Service Account Manager to join their dynamic team and work closely with their Customer Service Manager during an exciting time in their development.

about the job

  • Achieve monthly and annual Sales and EBT budgets through the successful execution of service sales strategies and tactics
  • Actively interact with existing customers to generate leads and convert orders
  • Drive revenue growth and profitability through selling the service business's portfolio and service solutions
  • Define and promote service concepts to our existing customer base
  • Communicate and collaborate with colleagues across different functions (e.g. Application Engineering, Software Development etc) to provide customers with technical solutions
  • Collaborate with colleagues from the service business unit to define obsolescence management and implementation roadmap with customers
  • Regular monitoring and follow up of customers' feedback and Net Promoter Scores
  • Support escalation management within the company and customer organization
  • Drive the sales negotiation process, following up all the way through to closing
  • Draft Service Level Agreements (SLAs) and follow up when existing SLAs are due for renewal
  • Build and maintain strong, long-lasting customer relationships

job requirement

  • ITE/Diploma or equivalent in Logistics or Engineering
  • Experience in intra-logistics industry would be highly desirable
  • Possess good interpersonal & people management skills
  • Possess own car preferred
  • Able to interact and build rapport with customers from diverse backgrounds and cultures
  • Willing to work in the West (transport allowances and pick up provided)

If you are interested in the position, kindly send your CVs to yiling.tan(@)randstad.com.sg.

Please include your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172


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