Sales & Service Manager

3 weeks ago


Singapore Direct Search Asia Pte Ltd Full time
Job Detail
  • Job Reference S10048
Job Description

Sales and Business Development:

  • Identify and pursue new or existing business opportunities within the marine industry.
  • Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
  • Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

  • Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
  • Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
  • Manage the entire process of addressing customer inquiries and resolving issues.
  • Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
  • Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

  • Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
  • Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
  • Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
  • Prepare regular reports for management on sales performance and service delivery.

Requirements:

  • Preferably hold a Bachelor's degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
  • Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
  • Possess technical knowledge and proficiency in marine engineering concepts.
  • Exhibit excellent communication and interpersonal skills.
  • Display the ability to work independently and as part of a team.
  • Express a willingness to work/attend calls outside normal working hours.


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