Service Manager

4 weeks ago


Singapore Raute Group Asia Pte Ltd Full time

We are looking for Service Manager to join our team in Singapore.

The Service Manager reports directly to the Head of Service APAC and has responsibility for service operations in Asia and China Markets, excluding Indonesia.

Pre-requisites:

  • Bachelor's degree or relevant experience in Engineering, After Sales Service or Business Development
  • Strong customer orientation and mindsets
  • At least 5 years' experience in global supply chain management or management of Service business
  • A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
  • Proficient in the use of Microsoft Office, D365 (ERP), AutoCAD or similar designing applications
  • Spoken and written fluent English is a must. Chinese and Malay / Bahasa Indonesia as working language as well as experience from plywood or other wood processing industries are added advantages.
  • Sales-driven, proactive, and able to work independently.
  • Strong interpersonal qualities including leadership, teamwork, integrity, and respect.
  • Ability to manage own work but also teams at customer sites.
  • Interest in expanding skills base to include cross-training in other applications.
  • Willingness to travel.

The Job:

  • Accountable for service sales development in his/her territory.
  • Accountable for and lead the local Technology Service team and After Sales service operations.
  • Coordinate and manage the local service team tasks and resource allocation (projects and service)
  • Collaborate closely with market area sales team and other local and global Services business lines and Business units
  • Participate Service Strategy development and implementation of the appropriate long-term strategies.
  • Report of service activities to line manager and present during global service team meetings
  • Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
  • Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of Raute equipment.
  • Operational developments and management of the supply chain for the Service business.
  • Actively identify and promote spare parts for customer's needs and support to prepare quotations.
  • Support Project Managers with project executions
  • Assist with customer enquiries efficiently and provide professional customer service.
  • Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
  • All other duties as assigned.

Our Offer:

  • Be part of growing and well recognized service team of the technology leader for plywood and LVL industry.
  • Great opportunities to grow according to personal objectives and capabilities in an international organization.
  • Comprehensive training for the wood processing technology.
  • Relaxed organization and supportive team.
  • Competitive remuneration package.
  • Work Travel Opportunities

  • Purchasing Executive

    3 weeks ago


    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesSCOPEReporting to the Purchasing Manager, the incumbent in this position is responsible to procure quality food, beverages, materials, equipment, supplies and services for the hotel while minimizing cost.OVERALL OBJECTIVES To insure the lowest cost consistent with required quality standards on a timely basis by procuring foods,...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesSCOPEThe incumbent in the position will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.OVERALL OBJECTIVES Ensures that all guests receive prompt, cordial attention...

  • F&B Manager

    3 days ago


    Singapore U & ME SERVICE Full time

    Roles & ResponsibilitiesRoles & Responsibilities Supervising a team of shop assistants to ensure smooth operation Responsible for the sales of your category of products Handle inventory management, housekeeping and merchandising Demonstrate outstanding customer service and selling skills Process payments by totaling purchases; processing cash or other...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    Roles & Responsibilities*Provide support and quality customer service to clients.*To assist on customers / suppliers’ inquiries via phone call or email promptly.(Liaise with different party for shipment delivery schedules)*Manage telephone enquiries in a professional manner.*Take note of customers' requests and follow-up actions to fulfil customer's...

  • F&B Manager

    4 days ago


    Singapore U & Me Service Full time

    Roles & ResponsibilitiesSupervising a team of shop assistants to ensure smooth operationResponsible for the sales of your category of productsHandle inventory management, housekeeping and merchandisingDemonstrate outstanding customer service and selling skillsProcess payments by totaling purchases processing cash or other credit cardsMust also be able to...

  • Service Technician

    17 minutes ago


    Singapore Cummins Sales And Service Singapore Pte. Ltd. Full time

    Service Technician - MechanicalOur culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful...


  • Singapore Yeo Geok Chin Lighterage Service Full time

    .Provide support and quality customer service to clients..To assist on customers / suppliers' inquiries via phone call or email promptly.(Liaise with different party for shipment delivery schedules).Manage telephone enquiries in a professional manner..Take note of customers' requests and follow-up actions to fulfil customer's request.Work and coordinate with...


  • Singapore Lions Befrienders Service Association (singapore) Full time

    OverviewReporting to the Director, Development, Training & Volunteer Management (TVM), you will oversee Volunteer Management Functions in Lions Befrienders.You will play a role in growing, developing and managing a volunteer pool which would include senior volunteers, to support the organisation's strategic and programmatic goals.Responsibilities1....

  • Social Work Associate

    3 weeks ago


    Singapore Fei Yue Family Service Centre Full time

    About Family Service Centres (FSC):Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive...


  • Singapore LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE) Full time

    Roles & ResponsibilitiesOverviewReporting to the Director, Development, Training & Volunteer Management (TVM), you will oversee Volunteer Management Functions in Lions Befrienders.You will play a role in growing, developing and managing a volunteer pool which would include senior volunteers, to support the organisation’s strategic and programmatic...


  • Singapore ASIAPAY PAYMENT SERVICE PTE. LIMITED Full time

    Roles & ResponsibilitiesJob Scope· Identify new sales opportunities and develop new prospect leads and account relationship to meet sales goals and objectives· Prepare and present proposals to clients and effectively negotiate and close deals· Devise and manage effective sales and marketing plans for targeted services, solutions and segments· Manage and...


  • Singapore Asiapay Payment Service Pte. Limited Full time

    Job Scope. Identify new sales opportunities and develop new prospect leads and account relationship to meet sales goals and objectives. Prepare and present proposals to clients and effectively negotiate and close deals. Devise and manage effective sales and marketing plans for targeted services, solutions and segments. Manage and build strong relationships...


  • Singapore Cheng Hong Welfare Service Society Full time

    The JobThis role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.ResponsibilitiesVolunteer ManagementEvaluate, enhance and implement volunteer management policies and processes across the organisation. Direct the Volunteer...

  • Operations Manager

    1 week ago


    Singapore MJ FIRST SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesSUPERVISORY & OPERATIONAL RESPONSIBILITIES• Establish and maintain systems and methods of operation necessary for the Stewarding Department to supply all outlets and production areas with clean, correct, hygienic, and timely mise-en-place whilst minimizing cost through breakage, loss, or excessive chemical consumption and...

  • F&B Manager

    1 month ago


    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Roles & Responsibilities(1) Experienced in F&B operations for at least 2 years.(2) Independent with initiative.(3) Maintain daily and monthly reports of outlets.(4) Preparation of profit/loss statements.(5) Purchasing of materials if required.(6) Sourcing for clients to rent stalls.(7) Daily operations of outlets.Tell employers what skills you...


  • Singapore Avant Logistic Service Pte. Ltd. Full time

    Job Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...

  • Facilities Executive

    4 weeks ago


    Singapore CIVIL SERVICE CLUB Full time

    Roles & ResponsibilitiesTo assist Manager, Development & Maintenance or Manager, Corporate Services on the following roles: Consolidation of tender specifications for Integrated Facilities Management Tidy up the all drawings and equipment list Any other jobs as assignedRequirements: Minimum Diploma in Building/Electrical/Mechanical Engineering with at...

  • Operations Manager

    4 weeks ago


    Singapore YONG HUA TRADING & LOGISTIC SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesOperations Manager – SGUnited Traineeships Programme1. Role Description:This position reports to the Director of the company and interfaces with the Managers and staff. Yong Hua is committed to providing innovative and excellent logistics solutions to support customers. Our team is dedicated to meeting the diverse needs of our...


  • Singapore NCS PTE. LTD. Full time

    Roles & ResponsibilitiesNCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that...

  • Service Manager

    4 weeks ago


    Singapore Menu 2 Pte. Ltd. Full time

    Responsible for the profitability and performance of a food service outlet. Duties include overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, maintenance and administrative operations. The Manager is also expected to guide employees to find new ways to generate revenue and enhance the customer experience. Other...