Service Management, Manager
4 weeks ago
NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.
We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services.
The Service Management Manager is responsible for supporting IT Service Management such as Configuration, Change, Continual Service Improvement, Capacity, etc.
Responsibilities:
• Managing and supporting ITIL/ITSM processes and procedures
• Support the team members and clients throughout the ITSM processes
• Generating reports in a periodic and ad-hoc basis
• Supporting the Service Delivery Manager on the ITSM processes/procedures
Requirements:
• 5-8 years of experience in IT Service Management
• Strong knowledge of ITIL framework and ITSM processes
• Proficiency in ServiceNow and other ITSM tools
• Experience in Capacity Planning, Change Management, and IT Asset Management
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Bachelor's degree in Computer Science or related field.
Tell employers what skills you have
Talent Management
IT Service Management
Business Intelligence
ICT
Change Management
Service Management
Interpersonal Skills
Business Analysis
Succession Planning
Business Process Reengineering
Attention to Details
Web Security
ITIL
ServiceNow
IT Asset Management
Service Delivery
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