Customer Support Officer

2 weeks ago


Singapore Evo Outsourcing Solutions Pte. Ltd. Full time

Responsibilities

. Attend to enquiries and requests via calls and live chat in a professional and prompt manner

. Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system

. Ensure effective and timely follow-up as promised to customers

. Manage customer complaints and feedback with a good closure

. Perform additional or overtime duties during operational exigencies when required and

. Assist with ad-hoc initiatives/projects as delegated by Management.

.

Skills/Requirement

. Diploma/ Degree holder from recognized institution

. Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries Candidate with no experience may be considered and training will be provided

. Comfortable conversing with customers from all walks of life

. Ability to communicate via online chat in a professional manner

. A team player with good writing, interpersonal and communication skills

. An individual who possesses a pleasant and cheerful disposition and

. Relevant insurance certification will be an advantage.


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