Customer Support Officer
2 weeks ago
Responsibilities
. Attend to enquiries and requests via calls and live chat in a professional and prompt manner
. Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system
. Ensure effective and timely follow-up as promised to customers
. Manage customer complaints and feedback with a good closure
. Perform additional or overtime duties during operational exigencies when required and
. Assist with ad-hoc initiatives/projects as delegated by Management.
.
Skills/Requirement
. Diploma/ Degree holder from recognized institution
. Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries Candidate with no experience may be considered and training will be provided
. Comfortable conversing with customers from all walks of life
. Ability to communicate via online chat in a professional manner
. A team player with good writing, interpersonal and communication skills
. An individual who possesses a pleasant and cheerful disposition and
. Relevant insurance certification will be an advantage.
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