Customer Support Specialist, Chinese
4 weeks ago
Job Overview
The Customer Support Specialist will provide players with supports for WARGAMING.NET products. The ideal candidate will have excellent communication skills, a commitment to delivering exceptional customer service, and an interest in gaming.
Reports toRegional Customer Support Manager
What will you do?- Respond to player inquiries promptly and professionally in Chinese Language
- Troubleshoot and resolve technical/gaming issues related to gaming products and services
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Document player interactions and resolutions accurately in the system
- Maintain a thorough understanding of our gaming products and stay updated on industry trends
- Maintain a positive, empathetic, and professional attitude toward players at all times
- Proactive problem-solving skills and a customer-centric mindset
- Excellent written and verbal communications skills in Chinese Language to support chinese speaking players in APAC region
- Prior experience in front line service or customer service industry
- Ability to stay calm when players are stressed or upset
- Ability to adapt to changing priorities and work well under pressure
- Willing to work on the weekends and in office
- High School Graduate, Associates Degree preferred
- Advanced written and verbal communications skills in English
- Proficiency with Microsoft Office, or equivalent tools
- Excellent knowledge of Windows-based operating systems
- Passion for game is a plus
Benefits and perks are tailored to the local market and culture. Our benefits in Singapore include:
- 14 days of annual leave (additional 1 day for every one year of service capped at 22 days, 1 day during Birthday month, 16 weeks of maternity leave, 2 weeks of paternity leave, childcare leave, 5 days of marriage leave, 5 days of compassionate leave, 5 days of examination leave)
- Career development and education opportunities within the company
- Premium medical insurance
- Employee discounts
- Personal Gaming Account
- Massage room, Coffee, and snacks in the office
- Company events
- Seniority Awards
- Referral program - you can recommend the best talents to the Company and receive a reward
Tell employers what skills you have
Excellent Communication Skills
IT Service Management
Microsoft Office
Customer Support
Work Well Under Pressure
Exceptional Customer Service
Compliance
Pressure
Operating Systems
Customer Service
Stakeholder Management
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