Customer Support Coordinator

2 weeks ago


Singapore Wartsila Voyage Pacific Pte. Ltd. Full time

Job Title: Customer Support Coordinator

About the position
As a Customer Support Coordinator, you will:

  • Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
  • Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
  • Provide service quotation to Customers based upon the job requirements.
  • Prepare Field Support Engineers(T4) and Service Partner for the job.
  • Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
  • Verify completion of service support delivered.
  • Invoice Customers as per initial quotation and based on service outcome
  • Promote After Sales business (Service Agreements, Spare Parts etc.) in close cooperation with the After Sales Team.
  • Maintain competent understanding of actual and new company's products, their functions, and alternatives.
  • Review the Quality Management System requirements and ensure operations is in compliance.

To be successful in this role, we expect you to have/be:

  • Commercial vocational diploma with corresponding professional experience
    (The position is suitable for a recently graduated candidate or a person with one- or two-years' experience)
  • Able to work independently.
  • Effective time management skills
  • Continuous Improvement Mindset
  • Fluent in English & Chinese. This role requires liaising with the clients, local agents speaking in English and Chinese.

Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: [HIDDEN TEXT]


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