Customer Support Officer

2 weeks ago


Singapore DIETHELM KELLER AVIATION PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Manage customers' orders and enquiries and follow through to order fulfilment
  • Handle customers' enquiries on spare parts
  • Assist Sales Manager on tender/ program/ contract
  • Prepare quotations and follow-up with customers on order status
  • Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers
  • Process sales order using SAP system
  • Address customers' concerns and maximize customer satisfaction
  • Provide customers with after-sales support
  • Generate periodic order status reports
  • Follow-up on debit/credit memo

Requirements

  • Diploma with at least 2 to 3 years’ experience in business-to-business sales or sales support
  • Good command of written and spoken English
  • Prior experience in spare parts sales in aviation industry will be advantageous
  • Ability to read and understand basic engineering drawings will be advantageous
  • Attentive to details, well organised and customer service oriented
  • A team player who can multitask well to meet deadlines and requirements
  • Ability to exercise sound judgement at work and preserve confidentiality
  • Proficient in Microsoft Office and SAP applications

Tell employers what skills you have

Customer Service Oriented
Microsoft Office
Aftersales
Well Organised
Customer Support
SAP
Writing
Team Player
Customer Service
Customer Relations

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