Customer Service Associate

3 weeks ago


Singapore Simcc Pte. Ltd. Full time

Customer Service Associate Job Responsibilities:

  • Maintains customer relationship by responding to inquiries concerns, documenting actions.
  • Giving detailed explanations of services or competitions
  • Communicating with customers in-person, through email or chat, over the phone or on social media
  • Monitoring customer satisfaction levels
  • Referring customers to superiors or management when necessary
  • Prepares for customer inquiries by studying our competitions, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry reviewing previous inquiries and responses gathering and researching information assembling and forwarding information to respective division verifying customer's understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes identifying new product and service applications.
  • Updates job knowledge.
  • Accomplishes customer service and organization mission by completing related results as needed.
  • Need to support Mandarin speaking parents.

Requirements:

  • Minimum diploma in any disciplines
  • Great communication abilities, including written and verbal communication
  • Patience, empathy and professionalism
  • Good problem-solving and decision-making capabilities
  • Basic computer skills, including data entry, website navigation and other software
  • Effective time management, prioritization and multitasking skills
  • Ability to work in a team setting
  • In-depth understanding of the company's products or services


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