EP Customer Success
4 weeks ago
About Agora Colearning
Agora Colearning is a one-stop education hub providing educational programmes for children aged 6 months to 16 years. We offer our own Student Care and Early Years programmes, as well as enrichment and tuition activities from best-in-class education providers. We help students learn, and develop life skills and competencies, whilst nurturing their physical health and well-being.
Role
We are looking for a Customer Success person who has a genuine interest in improving the landscape for education. You will work closely with the Centre/Ops/Programming Manager to provide support to our community of Education Providers (EPs), i.e. onboarding, programming, ongoing management.
Responsibilities
- Key liaison for EPs, schools and Agora management.
- Onboard EPs into the company's systems and processes.
- Assist in the management of EPs, providing them with the support needed if they have queries, helping in the booking of space, etc.
- Work together with Centre/Ops/Programming Manager to finalise EP programming
- Identify marketing opportunities to support EPs and work with our Events and marketing teams as needed with specific campaigns.
- Post course descriptions and upload EP programmes into website
- Work together with our Customer Care team to ensure smooth operations.
Requirements
- Highly organised and process-driven individual.
- Comfort and experience working with learning management software systems as is prior experience working with CRM systems.
- Must be a 'people-person', and have outstanding communication and interpersonal skills, especially in the English language.
- Ability to maintain a high level of attentiveness and professionalism.
- Ability to manage relationship between stakeholders, i.e. EP business heads, admin, teachers, etc.
- A happy, driven, energetic mindset, with an ability to deal with unforeseen circumstances creatively and come up with practical solutions.
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Customer Success
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