Desktop Support Engineer_Singapore

4 weeks ago


Singapore ITCAN Pte Limited Full time
1.Experience in the WOG environment.
2.Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
3.Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
Maintain hardware inventory at assigned locations
4.Provision new users with hardware, software and account setup
5.Provide with both remote and onsite support for multiple locations, if required
6.Troubleshoot and resolve a variety of technical problems
7.Assist with network connectivity issues
8.Provide great communication and customer service to company employees in person and through phone calls and emails
9.Work on assigned tasks and projects including hardware and software rollouts
10.Work with hardware / software vendors, whenever required
11.Provide training when needed help facilitate users requests and in the implementation of company project
12.Provide VPN support including end-user setup and problem
Work closely with other support teams (client support team, application support team, server support team)
13.Develop and document IT operational processes whenever required
14.Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses
Assist on AV setup in meeting rooms for conference calls and meetings
15.Provide regular checks and maintenance on system health of the meeting rooms
Provide back-end support for live event broadcast
Attend meetings to update current projects
Attend trainings provided by the company
16.Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
IT Asset Management



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