Service Delivery Executive

3 weeks ago

Singapore SingTel Full time
Job Description :

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Summary:

We are seeking a motivated and detail-oriented individual to join our team as a Central Support Team (CST) As part of this role, you will be responsible for overseeing critical aspects of DE recruitment, deployment, contract and performance management, training, and service matters. Additionally, you will provide essential management support for School Ops and helpline management.

Key Responsibilities:

Management Support

  • Quarterly School Visit survey and feedback analysis
  • Quarterly DE's survey analysis
  • DE KPIs Performance analysis

Deployment Matters

  • Oversee school deployments, including assignments and relief deployments.
  • Obtain feedback from schools and make necessary updates based on the feedback.

DE Contract and Performance Matters

  • Capture and report DE KPI results and performance metrics.
  • Manage DE contract renewals and liaise with relevant parties for timely renewals.

DE Training Matters

  • Coordinate DE training programs to enhance competency and skills.
  • Plan and organize quarterly training events based on proposed programs.

DE Service Matters

  • Track and monitor DE service resolution and compliance across various aspects.
  • Provide timely reports and analysis on service performance and escalations.
  • Conduct administrative briefings for new DE hires to ensure a smooth onboarding process.

Billing Verification

  • Oversee MOE and Agency billing and verify accuracy before submission.
  • Generate monthly accrual for finance and ensure financial processes are in order.

DE Operations Support

  • CST Helpline Management
  • Conduct of DE Onboarding & Offboarding
  • DE Accounts Management
  • DE Compliments and Complaints Management
  • DE SPOT award Execution

Qualifications and Skills:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • Previous experience in operations and management support roles preferred.
  • Ability to analyse data and make informed decisions.

As Asia's leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group's sustainability focus to guide how you can contribute to our objectives at .

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We're here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.

  • Operations Executive

    2 weeks ago

    Singapore The Delivery Solutions Pte. Ltd. Full time

    The Delivery Solutions are looking for operations executive to handle our accounts and fulfil our daily inbound and outbound.5 days work week.8am to 5pm.Job Description:Processing inbound and coordinate all dispatching actions neededDelivering goods to our customer.Directly work with customers by answering product and service questionsResolve product or...

  • Service Delivery Executive

    4 weeks ago

    Singapore Fcs Careers Pte. Ltd. Full time

    About the CompanyOur Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe're looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific...

  • Service Delivery Executive

    3 weeks ago

    Singapore Fcs Careers Pte. Ltd. Full time

    About the CompanyOur Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe're looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific...

  • IT Service Delivery Executive

    3 weeks ago

    Singapore GMP Technologies Full time

    IT Service Delivery Executive Responsibilities. Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met. . Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders . Provide assistance and liaise with...

  • Service Delivery Executive

    2 weeks ago

    Singapore FCS CAREERS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyOur Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client...

  • Service Delivery lead

    4 days ago

    Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description· Lead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery· Serve as the primary point of contact forproject, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle.· Collaborate...

  • Lead Service Delivery Executive

    3 weeks ago

    Singapore Fcs Careers Pte. Ltd. Full time

    About the CompanyOur Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe're looking for a motivated Lead Service Delivery Executive to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific...

  • Service Delivery Associate

    1 week ago

    Singapore SIMCORP SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWho we areSimCorp offers an industry-leading integrated investment management platform.Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides...

  • Service Delivery Associate

    6 days ago

    Singapore Simcorp Singapore Pte. Ltd. Full time

    Who we areSimCorp offers an industry-leading integrated investment management platform.Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world's top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full...

  • Service Delivery Director

    3 weeks ago

    Singapore hktservice Full time

    Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments,...

  • IT Service Delivery Executive

    3 weeks ago

    Singapore GMP Technologies Full time

    Responsibilities:.Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders .Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met. .Provide assistance and liaise with maintenance contractors in the...

  • Lead Service Delivery Executive

    2 weeks ago

    Singapore FCS CAREERS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyOur Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe’re looking for a motivated Lead Service Delivery Executive to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in...

  • Service Delivery Manager

    3 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesService Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities: Good in Managing...

  • Service Delivery Manager

    3 weeks ago

    Singapore Star Career Consulting Pte. Ltd. Full time

    Service Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:Good in Managing service delivery budgets,...

  • Customer Service/Operation Executive

    2 weeks ago

    Singapore Yeo Geok Chin Lighterage Service Full time

    .Provide support and quality customer service to clients..To assist on customers / suppliers' inquiries via phone call or email promptly.(Liaise with different party for shipment delivery schedules).Manage telephone enquiries in a professional manner..Take note of customers' requests and follow-up actions to fulfil customer's request.Work and coordinate with...

  • Service Delivery Manager

    3 weeks ago

    Singapore Star Career Consulting Pte. Ltd. Full time

    Service Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:Good in Managing service delivery budgets, including resource...

  • Service Delivery Manager

    3 weeks ago

    Singapore Wiz Technologies (s) Pte. Ltd. Full time

    Service Delivery ManagerAs a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user...

  • Service Delivery Manager

    3 weeks ago

    Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    Roles & ResponsibilitiesService Delivery ManagerAs a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role...

  • Service Delivery Director

    3 weeks ago

    Singapore hktservice Full time

    Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments,...

  • Service Delivery Manager

    5 days ago

    Singapore HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesGeneral Descriptions Oversee the end-to-end delivery of IT services, ensuring compliance with ITIL best practices and Agile methodologies. Develop and maintain service level agreements (SLAs) with customers, and consistently monitor service performance against agreed-upon metrics. Collaborate with cross-functional teams to...