IT Service Delivery Executive

3 weeks ago


Singapore GMP Technologies Full time

IT Service Delivery Executive

Responsibilities

. Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.

. Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders

. Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.

. Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders

. Manage of IT operational risk and issues, system performance and availability.

. Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.

. Assist in managing operating expenses of IT resource and service-related expenses.

. Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.

. Maintain the operation certification standards and involve all IT audits and assessments.

. Assist in Business Continuity and IT Disaster Recovery activities and planning

. Involve project management (including new initiatives) to ensure all timeline is meet.

. Liaise with vendors for IT-related matters.

. Able to support after office hours (Include Sat , Sun & PH) for incident or downtime for maintenance.

Requirements:

. Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent

. At least 3 years' experience in IT operations, service delivery and management or service desk management

. Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23835
To find out more about this opportunity, please contact Ai Linh at

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232


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