IT Service Delivery Executive
3 weeks ago
IT Service Delivery Executive
Responsibilities
. Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
. Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
. Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
. Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
. Manage of IT operational risk and issues, system performance and availability.
. Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
. Assist in managing operating expenses of IT resource and service-related expenses.
. Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
. Maintain the operation certification standards and involve all IT audits and assessments.
. Assist in Business Continuity and IT Disaster Recovery activities and planning
. Involve project management (including new initiatives) to ensure all timeline is meet.
. Liaise with vendors for IT-related matters.
. Able to support after office hours (Include Sat , Sun & PH) for incident or downtime for maintenance.
Requirements:
. Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
. At least 3 years' experience in IT operations, service delivery and management or service desk management
. Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
For more information, please visit to www.gmprecruit.com and search for Job Reference: 23835
To find out more about this opportunity, please contact Ai Linh at
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232
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