IT Service Delivery Executive
1 week ago
Responsibilities:
.Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
.Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
.Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
.Manage of IT operational risk and issues, system performance and availability.
.Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
.Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
.Maintain the operation certification standards and involve all IT audits and assessments.
.Involve project management (including new initiatives) to ensure all timeline is meet.
.Liaise with vendors for IT-related matters.
Requirements:
.Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
.3 years' experience in IT operations, service delivery and management or service desk management
.Strong verbal and written communication skills.
.Good communication, writing and presentation skills
.Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
.Able to support after office hours (Include Sat, Sun & PH) for incident or downtime for maintenance.
To apply, please visit and search for Job Reference: 24204
To learn more about this opportunity, please contact Yingying at
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd|EA Licence: 11C3793|EA Personnel: Lai Yingying|Registration No: R1110239
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