Lead Service Delivery Executive
2 weeks ago
About the Company
Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.
Responsibilities
We’re looking for a motivated Lead Service Delivery Executive to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.Manage shipment import and export within the Asia Pacific region;
- Manage shipment import and export within the Asia Pacific region;
- Lead and manage escalations, working closely with cross functional teams as main point of contact;
- Support customers for end-to-end operational activities, including onboarding and review of requirements;
- Lead process improvement and implementation initiatives, working closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
- Oversee and ensure that SLAs are met and attend to customer enquiries;
- Collaborate with internal and external stakeholders on service delivery details;
- Engage in inbound and outbound operational activities;
- Perform escalating and reporting of deliverables and data input;
- Work closely with internal teams and departments on review and stocking of inventory;
- Support regional service delivery projects
- 2 years of relevant experience in the logistics & supply chain industry;
- Experience managing import and export activities in the Asia Pacific region;
- Knowledge of Microsoft Office;
- Knowledge of SAP;
- Strong communication and negotiation skills;
- Meticulous and detail-oriented;
- Able to work well independently, as well as effectively in a team;
- Attractive benefits and remuneration
If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at cleon@fcs-careers.com for a confidential discussion.
FCS CAREERS PTE LTD (EA 94C4359)
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Tell employers what skills you have
Negotiation
Supply and logistics
Supply Chain
reporting on freight
Freight Forwarding
Inbound Freight
Inventory Management
Air Freight
Project Timeline
Freight
Time Management
freight shipment
Logistics Planning
Freight management
Import Export
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