Customer Service Associate

2 weeks ago


Singapore Linktrix Consultants Pte. Ltd. Full time

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/ She will attend to phone enquiries from policyholders and financial representatives and live chats from financial representatives, effectively maintaining the Contact Centre's high level of accessibility.

Job Description:

  • Attend to enquiries and requests from phone calls/ live chats in a professional, efficient, accurate and prompt manner.
  • Resolve customers'/ financial representatives' complaints and problems at first touchpoint resolution with good closure.
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
  • Ensure effective and timely follow-up as promised to customers/ financial representatives.
  • Assess appeals and put up recommendation to Managers/ Head/ HOD.
  • Perform additional or overtime duties during operational exigencies when required.
  • Assist with ad-hoc initiatives/ projects when delegated by management.

Job Requirements:

  • Diploma/ Degree holder qualifications with relevant experience will be preferred.
  • Comfortable talking to customers from all walks of life.
  • Comfortable chatting through typing via live chat system with financial representatives.
  • Good interpersonal and communication skills.
  • Possess a pleasant and cheerful disposition.
  • A team player who works well in a dynamic environment.
  • Candidates without prior experience may apply.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.



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