Singapore Office Operations Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The role of the Singapore Operations Manager is to work with the SEA Operations Chair, SEA Operations Services Director and Singapore Office Lead to deliver high quality operations services. The key aspects of this role which is fast paced covers the following areas:

Oversee all aspects of operations of the office.

Ultimate responsibility of the Business Support Executives, Facilities Management and Office services.

Operations:

• Ensure all aspects of office operations work smoothly. This includes implementing best in class processes for all aspects of operations so that offices run smoothly from supply management to safety and security.
• Oversee the procurement process for the office. Establish, periodically update and maintain the database of approved suppliers working with Business Support Executives. Ensure the risk management process that has been established for supplier management is followed.
• Negotiate and build relationships with key suppliers to ensure the best price, quality and service levels.
• Carry out semi-annual inspections of office premises to establish the condition of the office and whether any refurbishments or repairs are required.
• Where there is a major fit out of an office space, oversee all aspects of the fit out including working with appropriate committee to establish fit out configuration, plan and timetable to deliver. The detailed plan would include liaising with Global Real Estate on lease renewal and space management.

Safety & Security:

• Ensuring compliance with Global Security & Safety Standards. This includes but is not limited to ensuring that Emergency Readiness Standards are kept current; testing of Emergency Alert system is carried out at least twice a year and follow up with SEA Operations Services Director, Singapore Office Lead and Global Security in the event of any emergency.

Facilities and Meeting Management

Facilities and Meeting Management involves ensuring the office facilities are always in working order to the level expected of a BCG office. Meeting Management involves ensuring all major events (EBM, Leadership and Management Team meetings, senior leadership visits and major PA events) are properly managed.

Facilities management

• Implement processes including checklists (which Business Support Executives will execute) where specific checks are carried out daily especially for meeting rooms to ensure all equipment is working and rooms are properly set up for meetings and discussions.
• Ensure (with Business Support Executives) that pantry and other office supplies are sufficient for consumption by employees.
• Ensure compliance with safety and security standards including but not limited to updating Emergency Protocols.

Meeting management

• Oversee arrangements when meetings are hosted by the office. This would include but is not limited to appointing Persons-In-Charge (PIC, typically Senior Executive Assistants and Business Support Executives) to be the on the ground support for meetings; briefing them including preparing / reviewing meeting checklist, negotiating with hotel on rates, services to be provided and etc.; anticipating potential issues and how to deal with them (i.e. have a Plan B).

Budgeting

• Prepare annual budgets for all line items that come under the purview of the Operations function and monitor actual spending against budgets, recommending course of action to take if actuals are ahead of budget.

Real Estate

• Work with the Global Real Estate team to ensure capacity needs are met.
• Manage seating arrangements for a fast-growing business including being creative in designing options for staff and implementing agreed strategies.
• Work with real estate vendors during renewal of leases to ensure the company gets competitive renewal rates.

Transformation of the Operations Function

• A key requirement of this role is to also assist in a major transformation initiative which the function is undertaking to ensure higher use of technology solutions in day-to-day activities. This includes implementation of solutions that are agreed for application for the function and then to drive its application amongst the Operations staff.

Special Projects

• From time to time the Singapore Office Operations Manager will be required to assist with Special Projects. This will be defined by SEA Operations Services Senior Director with input from Singapore Office Lead and other Senior Directors in the system.

Who You'll Work With

Self-motivated individual who has 10 to 15 years’ experience of which at least 5 years is in the managerial level. The individual will be expected to work with a diverse group of individuals and able to multitask and respond in a fast-moving environment.

Key skill sets required are as follows:

• Excellent oral and written communications. Should be able to present to a senior group of leaders.
• Has managed complex teams in a professional services organization or in an organization which has demanding customer satisfaction levels.
• Has experience in managing Executive Assistants as well as with the office procurement process.
• Experience in managing facilities or large events preferred.
• Has a friendly disposition but is also able to be firm when necessary.
• Is comfortable working with technology to drive efficiency (Slack, Trello, Microsoft Office etc)

Additional info

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs. 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.