Senior Assistant Manager

1 week ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
The School of Humanities' Master of Arts in Translation and Interpretation (MTI) programme offers high-standard professional training with an industry-relevant curriculum focused on English and Chinese translation and interpreting. We aim to prepare graduates for leading roles in providing professional services in both public and private sectors and to promote high standards of translation and interpreting in Singapore and the Asia-Pacific region.

We are seeking a highly motivated individual to manage and coordinate the delivery of student and academic services for the MTI programme. Responsibilities include executing programme administration and supervising support staff to ensure timely delivery of information and services to faculty, staff, and students.

Key responsibilities

Student Admission
  • Oversees the planning and monitors student admission progress to ensure timeliness of the admission process.
  • Monitor admission numbers so appropriate actions can be taken to moderate/boost intake numbers depending on the progress.
  • Plan and execute marketing outreach, student orientation and information sessions.
  • Work closely with different departments at various levels within the University for student matters.


Programme operations

Manage the programme's administration and operations such as academic advisory to students, facilitate new course proposal submission, timetabling, budgeting and overall work process optimisation and improvements.

Short courses and/or mini master programmes/courses

Manage and coordinate with internal and external stakeholders to facilitate the smooth planning and running of courses. This includes overseeing and supervising the programme's relevant operations and conducting periodic reviews to enhance internal processes.

Publicity, outreach and event support

Lead the team in driving the programme's publicity and outreach efforts in consultation with the Programme Director and in collaboration with relevant units in the school and college for its student recruitment campaigns. This includes website and social media content management and creation for marketing purpose. The incumbent will also assist in the planning and coordination of other events (e.g. seminars, workshop) organised by the programme.

Requirements
  • A recognised degree preferably in Humanities/Social Sciences/Business Administration.
  • At least 5 years working experience. Experience in a higher educational institution or management of professional education programmes would be advantageous.
  • Prior experience in event management as well as content management and creation for marketing (website and social media).
  • Excellent interpersonal and communication skills.
  • Proficiency in Mandarin is preferred for handling course enquiries from Mandarin-speaking applicants, as well as for liaising with Chinese counterparts when planning immersion programmes.
  • Strong analytical and problem-solving skills.
  • Team player with strong stakeholder management skills
  • Ability to multi-task and meet tight deadlines.
  • Excellent customer service skills.
  • Proficient in MS Office applications.
  • Proficient in online communication software such as Microsoft Teams and Zoom.


Hiring Institution: NTU

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