Sales and Admin Officer

1 month ago


Singapore HR Focus Full time
  • Singaporean with good command in English both written and spoken as need to liaise with Europe / USA counterparts
  • Sales and Customer Service oriented.

Duties : 

Sales and Enrolment

  • Prospect Generation: Actively source new leads through various channels, including databases, social media interaction, walkins, email, calls, WhatsApp, and participation in marketing campaigns such as open houses
  • Data Management: Ensure accurate and timely data entry and management, including follow-up on inquiries.
  • Sales Process Optimization: Monitor and improve sales processes to enhance efficiency and effectiveness.
  • Sales Planning and Execution: Collaborate with center heads to develop and implement effective sales strategies and marketing initiatives.
  • Market Research: Conduct market research to identify new opportunities and understand customer needs.
  • Sales Reporting: Prepare and submit detailed sales reports to management.
  • Target Achievement: Consistently meet or exceed monthly enrollment targets.

Customer Service and Administration

  • Customer Satisfaction: Provide exceptional customer service, ensuring a positive and memorable experience for all.
  • Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement and address issues promptly.
  • Customer Support: Ensure timely and effective resolution of customer inquiries and complaints.
  • Parent Engagement: Organize events and initiatives to foster stronger parent relationships and increase student retention.
  • Administrative Support: Manage administrative tasks, including documentation, filing, and data maintenance.

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