Contract Customer Service Agent, Call Centre
1 month ago
Jobscope:
- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Prepare effectively and accurately requests including but not limited to policy summary,
premium paid, beneficiary information
Requirements:
- Preferably ’A’ Levels or Diploma holder with relevant working experience.
- Good interpersonal and communication skills.
- Proficient in written and conversational English.
- Possess a pleasant and cheerful disposition
Nikki Samantha Yeo Jean Yee | RecruitFirst
RecruitFirst Pte Ltd | 13C6342
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