Application Support, Manager

4 weeks ago


Singapore JONDAVIDSON PTE. LTD. Full time
Roles & Responsibilities

My client is an education institution. It has embarked on the development and implementation of a new digital platform for learner management operation which is integrated with the customer relationship management to provide a seamless learning and student-life journey for our learners. The system platform built on Salesforce Education Cloud, is progressively developed to integrate its Pre-Employment Training, and other Continuing Education and Training learner management operations.

This role is pivotal in ensuring the smooth operation, maintenance, and enhancement of our Salesforce ecosystem to meet organizational objectives. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and a proven track record in application support.

The successful candidate will be responsible for application support and maintenance, incident and problem management to ensure smooth operation of Salesforce platform.

Responsibilities

  • Handle the day-to-day operations and support for the Salesforce platform, ensuring high availability, performance, and reliability.
  • Proactively monitor and resolve system issues, errors, and performance bottlenecks. Ensure compliance with SLAs (Service Level Agreements) for issue resolution and system uptime.
  • Lead the investigation and resolution of incidents and recurring problems, implementing preventive measures to mitigate future occurrences.
  • Act as the escalation point for critical issues and liaise with stakeholders to ensure timely resolution.
  • Communicate effectively with both technical and non-technical audiences to provide updates on system status and support activities.
  • Ensure adherence to IT governance policies, security standards, and data protection regulations.

Requirements

  • Degree in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
  • At least 5 years of experience in application support, with a minimum of 2-4 years specifically managing Salesforce platforms.
  • Strong understanding of Salesforce architecture, administration, and customization.
  • Proficiency in Salesforce tools such as Service Cloud, Sales Cloud, or Marketing Cloud. Knowledge of Apex, Visualforce, Lightning components, and integration frameworks is a plus.
  • Strong analytical and troubleshooting skills with a proactive approach to issue resolution.
  • Strong team player who is proactive, quality-conscious, and results-oriented.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.


• JonDavidson Pte Ltd
• EA Lic-22S1412
• MOM Reg No-R1440770

Tell employers what skills you have

High Availability
IT Governance
Data Management
Investigation
Administration
Customer Relationship Management
Technology Solutions
Service Level
User Management
Problem Management
Application Support
Web Applications
Visualforce
Silicon
Electronics

  • Singapore IOTALENTS PTE. LTD. Full time

    Roles & ResponsibilitiesRequirement:Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below: Morning shift 6am to 3pm General shift 9am to 6pm. Afternoon shift 2pm to 11pm Night shift 10pm to 7am. Need to support including night shift, weekends and public holidaysHas experience or...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesThe Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.The Candidate shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC). Experience...

  • Application Support

    3 weeks ago


    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & Responsibilities•Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)•Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions•In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

  • Applications support

    2 weeks ago


    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & ResponsibilitiesAs a Technology Support II team member in Consumer & Community Banking Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions...

  • Application Support

    3 weeks ago


    Singapore SHELL INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesMinimum of 4 years of IT experience, with at least 2 years in the banking payment domain. Strong technical knowledge of RHEL, JBOSS, SQL (Oracle/MariaDB), and Shell scripting. Experience in the banking industry, particularly in managing or implementing Security Applications. Preferable experience with ForgeRock or other Identity...


  • Singapore EPS COMPUTER SYSTEMS PTE LTD Full time

    Roles & ResponsibilitiesJob Requirements:The Candidate shall have at least TWO (2) years of working experience in IT development and maintenance activities such as system analysis and design, deployment, preparing and executing testcases, debugging, troubleshooting and operational support. The Candidate is preferred to have working experience to...

  • Application Support

    3 days ago


    Singapore TRUST RECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesHighlightsStandby support (Overseas timing) Global derivatives exchanges such as CME, EUREX, ICE, ASX, SGX or OSE Low-Latency Trade Execution and Algorithmic Trading Linux OS and Network Troubleshooting Client Support and Exchange ConnectivityJob Descriptions:Respond promptly to support requests and enquiries from clients. Work...


  • Singapore SEA CONSORTIUM PRIVATE LIMITED Full time

    Roles & ResponsibilitiesSummary: Responsible in supporting, troubleshooting and fixing application errors that arise across a business.Reports to: Senior Manager, PMORole and Responsibilities:Provide all levels of application support, handling change requests and project coordination. Analyze and troubleshoot application errors raised by business users. ...


  • Singapore NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesPosition SummaryThe Application Support Engineer will be part of a team of engineers who will be required to play a crucial role in troubleshooting, resolving technical issues, and carrying out day to day operational activities primarily responsible for providing application support to a suite of Payments System applications in...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Summary:The Application Support Engineer will be responsible for providing high-quality technical support for our software applications. This role requires a strong understanding of Java development, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.Key...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: IT Application Support Specialist (Banking Applications)Type: Perm roleLocation: Central SingaporeJob Summary:The IT Application Support Specialist will be responsible for maintaining and supporting existing IT systems and the Bank's Core Application. This individual will be part of the IT Application team, ensuring the...


  • Singapore ALWAYSHIRED PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking experienced Application Support Developer to provide Level 1 (L1) and Level 2 (L2) support for our 24x7 business applications. This role involves providing high quality support for our applications, resolving technical issues at both Level 1 and Level 2, ensuring timely and effective resolution in line with SLAs. The...


  • Singapore ALWAYSHIRED PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking experienced Application Support Developer to provide Level 1 (L1) and Level 2 (L2) support for our 24x7 business applications. This role involves providing high quality support for our applications, resolving technical issues at both Level 1 and Level 2, ensuring timely and effective resolution in line with SLAs. The...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: CentralResponsibilities:Provide level 1 support for Core Banking System (Avaloq) Problem and incident analysis and management - Attend to daily issues receive by IT Service Desk Perform daily and monthly IT operational tasks to ensure applications run smoothly. Provide Application server support and administration ...


  • Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    Roles & ResponsibilitiesThe main goal of the L2 Application Production Support role is to ensure the smooth operation and stability of applications, primarily on the Boomi platform, as well as other enterprise application platforms. Respond promptly to issues, manage production data migrations, and oversee production database operations. Ensure application...


  • Singapore NSEARCH GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesOur client, one of Asia-Pacific's leading organizations is looking for:Application Support EngineerDegree in Information Technology (IT), Engineering, Computing, Computer Science or equivalent qualification, with ITIL Foundations certification Minimum 5 years of work experience in IT application systems, including operation support...


  • Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:Application Deployment and SupportAssist in deploying enterprise-level applications, ensuring smooth implementation and minimal disruption. Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.Business Process EvaluationAnalyze current business processes to identify...


  • Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities1.System Support & Troubleshooting•Provide first-line support for business applications, and to work closely with vendor to resolve application issues.•Work with the IT team to diagnose, escalate, and resolve technical issues efficiently.•Monitor system performance and proactively identify potential...


  • Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities1.System Support & Troubleshooting•Provide first-line support for business applications, and to work closely with vendor to resolve application issues.•Work with the IT team to diagnose, escalate, and resolve technical issues efficiently.•Monitor system performance and proactively identify potential...


  • Singapore STARVISION INFORMATION TECHNOLOGY PTE LTD Full time

    Roles & ResponsibilitiesStarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.We are looking for individuals with strong entrepreneurial...