
Crisis Support Executive
3 days ago
The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients' risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.
CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization's 24-7 hotline service.
Duties and Responsibilities:
- Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:
- Classify calls, emails, text messages on the system
- Make outgoing calls, emails or text messages where necessary to facilitate assessment
- Provide first level response to low-risk clients where necessary
- Provide information on SOS services or on community resources to third party callers
- Support in the administration and documentation of the processes
- Refer cases to the Clinical team for follow up actions/ crisis support interventions
- Coordinate on the activation of emergency support where applicable
- Frontline support to volunteers (SAMs) who are manning the organization's 24-7 Services. Scope of work includes:
- Assist with phone or chat duties in the event of shortage of volunteers
- Being activated onsite to support persons in crisis or next-of-kins
- Support in training and supervision of trainee volunteers
- Orientate and guide new volunteers who have just started performing call or messaging duties on their own
- Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
- Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
- Update volunteers on callers' or clients' development
- Provide off-site support for volunteers outside of office hours where necessary
Educational Qualification:
- Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)
Relevant Experience:
- On-the-job training available
- At least 1-2 years of experience in the Social Service Sector (preferred)
- Understands the Social Service landscape (preferred)
- Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)
Behaviour Traits & Attitude:
- Self-motivated
- Good team player
- Possess good interpersonal communication skills
- Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
- Strong analytic and problem solving skills (preferred)
CRM
Psychology
Microsoft Office
Microsoft Excel
Good Interpersonal Communication Skills
Administration
Crisis Intervention
Customerfocused
Adaptability
Crisis
Interventions
Accountability
Communication Skills
Volunteer Management
Team Player
Microsoft Word
Customer Service
-
Senior/social Work Associate
2 days ago
Singapore BABES PREGNANCY CRISIS SUPPORT LTD. Full time**Job Summary**: The Social Work Associate works in the field of social work. He/She is qualified and trained to assist in providing interventions and programmes, performing community development work and uplifting the professional practice in social work. He assists in coordinating casework, group work and community development activities and programmes,...
-
Crisis Support Executive
1 week ago
Singapore Samaritans of Singapore (SOS) Full time**JOB DESCRIPTION**: **Position Summary**: The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls and text messages according to the risk levels. He/she decides the required follow up actions, which...
-
Head, Crisis Management
1 day ago
Singapore Standard Chartered Full time**JOB SUMMARY** - Building the Resilience of the Group will enable us to be able to withstand, respond and recover from operational disruptions. The pillars of Resilience include Operational Resilience (including Business Continuity Management), Crisis Management, and Operational Continuity in Resolution. This role focuses on the Resilience pillar of Crisis...
-
Crisis Coordinator
2 days ago
Singapore beBeeIncidentManager Full timeSenior Crisis CoordinatorWe are seeking an experienced Senior Crisis Coordinator to support our client, a top global investment firm in Singapore.About the Role:The Senior Crisis Coordinator will be responsible for managing and coordinating crisis events, including incident response, issue resolution, and post-incident reviews.Key responsibilities include:
-
Global Crisis Investigator
2 weeks ago
Singapore Airbnb Full timeAirbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The Trust organization within Airbnb...
-
Crisis Support Executive
2 weeks ago
Singapore Samaritans of Singapore (SOS) Full time**Job Highlights**: - Purposeful work, a chance to impact life, great team to work with - Provide first level response to low risk clients where necessary - Provide information on SOS services or on community resources to third party callers - Support in the administration and documentation of the processes - Refer cases to the Clinical team for follow up...
-
Crisis Helpline Responder
6 days ago
Singapore Intellect Full time**About Intellect** Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health...
-
Embedded Crisis Manager
2 weeks ago
Singapore Control Risks Full timeAs part of a regional team, embedded within a high-profile technology-sector client, the Crisis Manager will provide structured and unified incident command, manage large-scale events that may adversely impact people and business operations, and return the business to normal operations. **Responsibilities**: Preparedness: - Identify potential risks and...
-
Crisis Helpline Responder
2 days ago
Singapore Intellect Full time $60,000 - $80,000 per yearWe're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.About IntellectIntellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental...
-
Crisis Communication Specialist
2 weeks ago
Singapore SEDHA CONSULTING PTE. LTD. Full time**Crisis Communication Specialist** **Job Scope**: - Develop and manage communication strategies during and after a security incident to inform stakeholders and manage public perception. - Prepare press releases, manage social media responses, and handle press inquiries. - Train and prepare company spokespeople for press conferences and...