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Crisis Support Executive

2 weeks ago

Singapore Samaritans of Singapore (SOS) Full time

**Job Highlights**:

- Purposeful work, a chance to impact life, great team to work with
- Provide first level response to low risk clients where necessary
- Provide information on SOS services or on community resources to third party callers
- Support in the administration and documentation of the processes
- Refer cases to the Clinical team for follow up actions/crisis support interventions
- Coordinate on the activation of emergency support where applicable

Frontline support to volunteers (SAMs) who are manning the organisation’s 24/7 Services. This area of work includes:

- Assist with phone or chat duties in the event of shortage of volunteers
- Being activated onsite to support persons in crisis or next-of-kins
- Support in training and supervision of trainee volunteers
- Orientate and handhold new volunteers who just started to perform call or messaging duties on their own
- Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitoring chats and providing consultation where appropriate
- Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
- Update volunteers on callers' or clients’ development
- Provide offsite support for volunteers outside of office hours where necessary

**Requirements**:

- Min. Diploma or equivalent in any discipline
- Diploma or equivalent in Social Work, Psychology or Counselling (preferred)
- Experience in casework or crisis work; at least 1-2 years of experience in the Social Service Sector (preferred)
- Understands the Social Service landscape (preferred)
- Experience in volunteer management or had volunteered with other SSAs
- Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)

**How to apply**:
Please indicate your current and expected salary. Interested persons are invited to send their resume with a recent photograph:
**By mail**:**
Samaritans of Singapore (SOS) Human Resource Department**

Block 10 Cantonment Close #01-01 Singapore 080010