
Technical Support Engineer
7 days ago
- Location: Alexandra
- Monday - Friday: 8.30 AM - 5.30 PM
Our client provides advanced technology solutions in electronics and IT equipment, supporting businesses with reliable products, technical services, and customer-focused innovations.
Key Responsibilities- Provide pre-sales consultation and technical support, addressing customer inquiries promptly and accurately.
- Diagnose and troubleshoot hardware, software, and networking issues, implementing effective solutions to resolve problems.
- Offer technical assistance on computer systems, applications, and devices to both customers and internal stakeholders.
- Develop and maintain technical documentation, manuals, and knowledge base articles to support users and team members.
- Assist in new product certification processes and manage certification renewals.
- Support the company's Warranty Entitlement and Claim system, ensuring smooth operations and timely resolutions.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent.
- Minimum 3–5 years of hands-on technical support experience.
- Strong proficiency in Microsoft Office applications.
- Solid analytical and problem-solving skills with the ability to work independently.
- Skilled in diagnosing and resolving hardware, software, and networking issues.
HOW TO APPLY:
Interested applicants, please click on "Apply Now".
We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Chua Xue Min (Joesefyn)
EA Personnel Reg. No.: R23113090
Tell employers what skills you haveTechnical Documentation
Troubleshooting
Microsoft Office
Technical Assistance
Hardware
Ability To Work Independently
Presales
Information Technology
Technology Solutions
Technical Services
Customerfocused
Networking
Warranty
Electronics
Technical Support
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