Customer Technical Services Analyst

3 weeks ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Job Scope

  • Provide service and technical support to business clients (B2B) and enterprise customers (B2E) with existing product and service agreements.
  • Ensure overall customer satisfaction and retention by understanding clients' core business needs and product offerings.
  • Build and maintain long-term relationships with customers, ensuring timely resolution of inquiries and issues.
  • Deliver high-quality technical support in line with established policies and procedures to enhance the customer experience.
  • Act as a technical resource, responsible for analyzing, troubleshooting, and resolving customer support inquiries; offer alternative solutions when necessary.
  • Participate in testing efforts to identify areas for improvement, incorporating customer feedback to enhance service delivery.
  • Recommend and implement process improvements to optimize customer service operations and reduce inefficiencies.
  • Manage small-scale projects or initiatives independently, leveraging specialized knowledge of products and services.
  • Review customer issue logs, propose resolutions, and escalate complex issues as needed.
  • Gain exposure to products and services within a specific discipline and develop subject matter expertise.

Job Requirements

  • Bachelor's degree in any field.
  • Around 2–3 years of experience in customer service or technical support roles.
  • Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions.
  • Experience supporting process improvement initiatives within standard operating procedures.
  • Excellent technical problem-solving skills and ability to deliver solutions under pressure.
  • Familiarity with finance or payment systems is a plus.

Thank you for your interest

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at cristina.malijan@manpower.com.sg

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Tell employers what skills you have

Troubleshooting
Customer Service Operations
Customer Experience
Process Improvement
Customer Support
Compliance
Pressure
Customer Satisfaction
Customer Service
Service Delivery
Technical Support

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