Customer Technical Services Analyst

5 days ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Job Scope

  • Provide service and technical support to business clients (B2B) and enterprise customers (B2E) with existing product and service agreements.
  • Ensure overall customer satisfaction and retention by understanding clients' core business needs and product offerings.
  • Build and maintain long-term relationships with customers, ensuring timely resolution of inquiries and issues.
  • Deliver high-quality technical support in line with established policies and procedures to enhance the customer experience.
  • Act as a technical resource, responsible for analyzing, troubleshooting, and resolving customer support inquiries; offer alternative solutions when necessary.
  • Participate in testing efforts to identify areas for improvement, incorporating customer feedback to enhance service delivery.
  • Recommend and implement process improvements to optimize customer service operations and reduce inefficiencies.
  • Manage small-scale projects or initiatives independently, leveraging specialized knowledge of products and services.
  • Review customer issue logs, propose resolutions, and escalate complex issues as needed.
  • Gain exposure to products and services within a specific discipline and develop subject matter expertise.

Job Requirements

  • Bachelor's degree in any field.
  • Around 2–3 years of experience in customer service or technical support roles.
  • Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions.
  • Experience supporting process improvement initiatives within standard operating procedures.
  • Excellent technical problem-solving skills and ability to deliver solutions under pressure.
  • Familiarity with finance or payment systems is a plus.

Interested candidates may send in their resume and cover letter directly to hibah.bakhtavar@manpower.com.sg

Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Tell employers what skills you have

Troubleshooting
Customer Service Operations
Customer Experience
Process Improvement
Customer Support
Pressure
Customer Satisfaction
Customer Service
Service Delivery
Technical Support

  • Customer Technical Services Analyst II

    6 days ago

    Singapore Mastercard Full time

    Join to apply for the Customer Technical Services Analyst II role at Mastercard Join to apply for the Customer Technical Services Analyst II role at Mastercard Get AI-powered advice on this job and more exclusive features. Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our...

  • Customer Technical Services Analyst Ii

    6 days ago

    Singapore Mastercard, Inc. Full time

    Customer Technical Services Analyst II **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible....

  • Customer Technical Services Analyst

    3 days ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob ScopeProvide service and technical support to business clients (B2B) and enterprise customers (B2E) with existing product and service agreements. Ensure overall customer satisfaction and retention by understanding clients' core business needs and product offerings. Build and maintain long-term relationships with customers,...

  • Customer Technical Service Analysts

    1 week ago

    Singapore Mastercard, Inc. Full time

    Customer Technical Service Analysts - II (Japanese Speaking) **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple,...

  • Customer Technical Service Analysts

    2 weeks ago

    Singapore Mastercard Full time

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...

  • Customer Technical Services Analyst Ii

    2 weeks ago

    Singapore Mastercard Full time

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...

  • Customer Technical Services Analyst I

    1 week ago

    Singapore MasterCard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Technical Services Analyst Ii

    6 days ago

    Singapore Mastercard Transpay Full time

    Mastercard Transpay SingaporePosted 21 hours ago Permanent Competitive **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Customer Technical Services Analyst Ii

    6 days ago

    Singapore Mastercard Transpay Full time

    **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....

  • Customer Technical Services Analyst Ii

    1 week ago

    Singapore Mastercard Transpay Full time

    Mastercard Transpay SingaporePosted 1 hour ago Permanent Competitive **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...