Customer Technical Services Analyst II

3 days ago


Singapore Mastercard Full time

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary
Customer Technical Services Analyst II

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Customer Technical Services Analyst II
Overview
Customer Technical Services (CTS) acts as a single point of contact for Schemes, Participants, business, and internal business partners, analyzing a wide variety of customer inquiries and providing end-to-end ownership of issues.
CTS provides first and second-level technical support and drives system processing changes on behalf of Mastercard customers. Takes intelligence gained from servicing customers' technical needs and provides feedback on business and process improvements to improve customer experience.
The Role

Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via approved support channels Capture detailed and accurate information issues, concerns and enhancements Collaborate with internal business partners to facilitate and support the internal implementation of any new product or technology enhancement, ensuring that customer ' voice' is taken into

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