Customer Technical Services Analyst Ii

2 weeks ago

Singapore Mastercard Full time

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Customer Technical Services Analyst II

Overview
- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues

**Responsibilities**:

- Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind
- Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies
- Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline
- Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge
- Gains exposure to Mastercard products/services within a particular discipline or product line
- May provide guidance to less experienced team members
- This is a 24x7 teams, so flexibility in rotating shift is an absolutely must (including overnight shift)

Experiences
- Experience troubleshooting and responding to routine customer inquiries with high quality resolutions
- Experience assisting on process improvement initiatives according to standard procedures
- Experience delivering technical resolutions in a timely manner

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  • Customer Technical Services Analyst II

    5 days ago

    Singapore Mastercard Full time

    Join to apply for the Customer Technical Services Analyst II role at Mastercard Join to apply for the Customer Technical Services Analyst II role at Mastercard Get AI-powered advice on this job and more exclusive features. Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our...

  • Customer Technical Services Analyst Ii

    6 days ago

    Singapore Mastercard, Inc. Full time

    Customer Technical Services Analyst II **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible....

  • Customer Technical Service Analysts

    1 week ago

    Singapore Mastercard, Inc. Full time

    Customer Technical Service Analysts - II (Japanese Speaking) **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple,...

  • Customer Technical Service Analysts

    2 weeks ago

    Singapore Mastercard Full time

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...

  • Customer Technical Services Analyst Ii

    6 days ago

    Singapore Mastercard Transpay Full time

    Mastercard Transpay SingaporePosted 21 hours ago Permanent Competitive **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Customer Technical Services Analyst Ii

    6 days ago

    Singapore Mastercard Transpay Full time

    **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....

  • Customer Technical Services Analyst Ii

    1 week ago

    Singapore Mastercard Transpay Full time

    Mastercard Transpay SingaporePosted 1 hour ago Permanent Competitive **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Customer Technical Services Analyst Ii

    3 days ago

    Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Technical Services Analyst II

    4 days ago

    Singapore Mastercard Full time $90,000 - $120,000 per year

    Job Title:Customer Technical Services Analyst II Overview:Overview Customer Technical Services (CTS) acts as a single point of contact for Schemes, Participants, business, and internal business partners, analyzing a wide variety of customer inquiries and providing end-to-end ownership of issues.CTS provides first and second-level technical support and drives...

  • Business Risk Analyst II

    1 day ago

    Singapore Citi Full time

    Business Risk Analyst II - C10 - SINGAPORE Join to apply for the Business Risk Analyst II - C10 - SINGAPORE role at Citi Business Risk Analyst II - C10 - SINGAPORE 2 weeks ago Be among the first 25 applicants Join to apply for the Business Risk Analyst II - C10 - SINGAPORE role at Citi Get AI-powered advice on this job and more exclusive features. At Citi,...