Customer Technical Services Analyst

1 week ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Job Scope

  • Provide service and technical support to business clients (B2B) and enterprise customers (B2E) with existing product and service agreements.
  • Ensure overall customer satisfaction and retention by understanding clients' core business needs and product offerings.
  • Build and maintain long-term relationships with customers, ensuring timely resolution of inquiries and issues.
  • Deliver high-quality technical support in line with established policies and procedures to enhance the customer experience.
  • Act as a technical resource, responsible for analyzing, troubleshooting, and resolving customer support inquiries; offer alternative solutions when necessary.
  • Participate in testing efforts to identify areas for improvement, incorporating customer feedback to enhance service delivery.
  • Recommend and implement process improvements to optimize customer service operations and reduce inefficiencies.
  • Manage small-scale projects or initiatives independently, leveraging specialized knowledge of products and services.
  • Review customer issue logs, propose resolutions, and escalate complex issues as needed.
  • Gain exposure to products and services within a specific discipline and develop subject matter expertise.

Job Requirements

  • Bachelor's degree in any field.
  • Around 2–3 years of experience in customer service or technical support roles.
  • Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions.
  • Experience supporting process improvement initiatives within standard operating procedures.
  • Excellent technical problem-solving skills and ability to deliver solutions under pressure.
  • Familiarity with finance or

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