Customer Experience Specialist

4 weeks ago


Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Provide outstanding customer service by swiftly responding to customer and partner inquiries via tickets, email, and live chat.
  • Professionally handle a high volume of client requests with efficiency.
  • Regularly evaluate and propose enhancements to processes, working in collaboration with Team Leads or Managers as required.
  • Uphold stringent standards of integrity and confidentiality, ensuring customer data is always secure.
  • Meet personal and team objectives, including Key Performance Indicators (KPIs).
  • Tackle office administrative duties as necessary.

Requirements:

  • Bachelor's Degree in a relevant field.
  • Strong command of written and spoken English for assisting English-speaking customers and fluency in Mandarin for liaising with stakeholders from various regions.
  • Robust analytical skills and adept problem-solving abilities.
  • Capability to thrive in challenging environments and effectively manage stress.
  • Personality Traits: Positive, enthusiastic, meticulous, dependable, trustworthy, and results-oriented.
  • Customer Service Skills: Attentive, empathetic, patient, consistent, persuasive, with exceptional etiquette and communication skills.

Contact: charlotte.guo@ambition.com.sg

Tell employers what skills you have

Customer Service Skills
Microsoft Office
Analytical Skills
Customer Experience
Stress
Customer Support
Customerfacing
Customer Engagement
Written Communication
Attentive
Attention to Detail
Communication Skills
Customer Satisfaction
Customer Service
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