Fine Dining Service Manager

1 day ago

Singapore WGT EHR PTE. LTD. Full time
Roles & Responsibilities

Summary:

The Fine Dining Service Manager is responsible for ensuring an exceptional guest experience aligned with the restaurant's premium concept. This role involves managing front-of-house operations, training and mentoring the service team, and collaborating closely with the culinary and management teams to maintain the highest standards of hospitality, ambiance, and brand integrity.

Key Responsibilities:

1. Guest Experience & Hospitality

  • Oversee all aspects of guest interactions, from reservations to post-dining follow-ups, anticipate guest needs, accommodate special requests, and handle any feedback or complaints with grace and professionalism.

2. Service Operations & Quality Control

  • Supervise FOH activities and conduct regular pre-shift briefings to align the team on daily menus, special ingredients, and guest preferences.

3. Team Leadership & Training

  • Recruit, train, and mentor service staff, provide ongoing performance feedback, coaching, and skill development, encouraging a positive, collaborative work environment that values respect, teamwork, and ongoing learning.

4. SOP Compliance & Continuous Improvement

  • Uphold and enforce all SOPs related to fine dining service, cleanliness, and safety, ensuring full compliance with local regulations.
  • Identify areas for operational improvements and work with management to implement enhancements or new policies.

5. Brand & Image Management

  • Act as a key brand ambassador, cultivating strong relationships with customers, media guests, and industry partners.
  • Represent the brand at industry events, tastings, or other networking opportunities as needed.

6. Reporting & Collaboration

  • Provide regular reports to upper management on service metrics, guest feedback, and staff performance.
  • Collaborate with the Head Chef and Board of Directors on menu updates, special events, and marketing initiatives.
  • Contribute to planning exclusive chef's table experiences, private dining functions, or themed tastings

Qualifications & Skills:

  • Diploma or Bachelor's degree in Hospitality Management, Culinary Arts, or a related field (preferred but not mandatory with equivalent experience).
  • Minimum 5 years of supervisory experience in an upscale or fine dining environment, with a focus on Japanese or omakase-style cuisine highly desirable.
  • Demonstrated track record of managing premium guest experiences and leading FOH service teams.
  • Proficiency with reservation systems (e.g., SevenRooms, Tock, Chope, Resy) and POS software.
  • Knowledge of Japanese ingredients, sake, and wine pairing fundamentals.
  • Strong customer service orientation with attention to detail and a passion for creating memorable dining experiences.
  • Ability to remain composed under pressure, effectively resolving guest concerns or operational issues.
  • Adaptability to evolving menu offerings, seasonal ingredients, and market trends.

Please include the following information in your resume.

  • Current & Expected Salary
  • Reason(s) for leaving
  • Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim

Tell employers what skills you have

Coaching
Mentoring
Quality Control
Customer Experience
Food Quality
Wine Pairing
FOH
Fine Dining
Adaptability
Compliance
Team Leadership
Attention to Detail
Networking
Pressure
Cashiering
Customer Satisfaction
Customer Service
Japanese
Culinary Arts
Hospitality

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