Enrichment Centre Manager

1 week ago

Singapore FIRST KONNECTION PTE. LTD. Full time
Roles & Responsibilities

We are seeking an experienced Enrichment Centre Manager to lead operations, enrolment growth, and parent engagement at our centres. You will play a pivotal role in driving new student sign-ups, managing day-to-day centre operations, and ensuring a high-quality experience for both parents and students.

Key Responsibilities

1. Sales & Enrolments (Primary KPI)

  • Lead enrolment activities: parent consultations, centre tours, follow-ups, and closing new sign-ups/renewals.
  • Work with marketing to develop lead generation strategies.
  • Track enrolment data and identify opportunities to maximise conversions.

2. Customer Experience & Parent Relationships

  • Act as the primary contact for parents, handling queries and resolving concerns.
  • Build long-term trust and rapport with parents and students.
  • Encourage parent testimonials and online reviews.

3. Team Leadership & Staff Supervision

  • Lead and coach centre staff, ensuring service and performance standards are met.
  • Conduct regular check-ins, reviews, and guide staff in daily operations.

4. Centre Operations & Programme Quality

  • Oversee daily centre operations, including class/event readiness.
  • Ensure safety, compliance, and smooth programme delivery.
  • Monitor payroll verification and centre documentation.

5. Reporting & Administration

  • Maintain accurate enrolment, invoicing, and payment records.
  • Submit regular performance and operations reports to management.
Requirements
  • Diploma or Degree in Business, Education Management, or related field.
  • Minimum 5 years in the education/enrichment sector, with at least 2 years in a supervisory/leadership role.
  • Proven track record in enrolment sales, meeting monthly KPIs, and parent engagement.
  • Strong leadership, communication, and interpersonal skills.
  • Organised, proactive, and results-oriented.
  • Comfortable using CRM systems and reporting tools.
  • Willing to work weekends and evenings as part of a 44-hour work week roster.
  • Willing to rotate across multiple centres (Toa Payoh, Bukit Timah, Clementi, Pasir Ris).
Working Hours & Roster
  • 44 working hours per week (includes weekends).
  • Current rest days: Monday & Tuesday (subject to change as roster grows).
  • Weekend operations:

    First class starts 9:00am; last class ends 6:30pm.

    Team reports from 8:00/8:30am until 7:00pm.

    Roster details will be finalised after selection.
What We Offer
  • Competitive salary + performance incentives.
  • Career progression opportunities in a reputable education brand.
  • Training and professional development.
  • Supportive and dynamic team environment.
Apply Now

If you have the drive to grow enrolments, lead teams, and deliver a top-tier parent experience, we welcome your application.

EA Licence No.: 22C1307

EA Reg. No.: R23111820

Tell employers what skills you have

Negotiation
Lead Generation
Account Management
Sales
Leadership
Customer Service Operations
Customer Experience
Personnel Management
Operations Management
Customer Relationship Management
Customer Acquisition
Team Leadership
CRM systems
Programme Management
student enrolment
Customer Service
Staff Management
Business Development
Stakeholder Management

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